Reporting Concerns

Reporting Concerns About Service

If you have a specific concern about the service you received, or have a ticket related question/concern, please share this with our Customer Care Team who would be happy to assist you.

Customer assistance is available by submitting a request online. Please have your ticket confirmation number, passenger name(s) and itinerary, contact details and full details of the concern available.

Peter Pan is not responsible for any inconvenience or expenses incurred resulting from travel delays, mechanical issues, service changes or cancellations.

Need More Info or Help?

We hope this page has been helpful, however, if you require further information please visit the Information Center or Customer Service.