Traveling with Baggage

General Information

Peter Pan Bus Lines does not check bags over its routes and all baggage must be claimed promptly upon arrival. Customers should keep their personal belongings, especially valuables such as cell phones, tablets, laptops and medications, in their possession at all times.

In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks and securely tied cardboard boxes. A plastic and/or a paper bag is not acceptable as suitable baggage.

Peter Pan Bus is not liable for any lost, stolen or damaged personal belongings or for unchecked baggage and personal belongings.

Tag Your Bag

All bags should have an identification tag on them containing your name, a contact phone number and your itinerary. Placing an identifier on your bag (a bright red scarf, a striped baggage strap etc…) is a simple way to help you identify your bag. When retrieving your bag at your destination, please use care to make sure you retrieve the correct bag.

Baggage Safety

Please do not leave your bag unattended in the terminal or gate area. Unattended baggage may be confiscated by security.

There are no locker or baggage storage facilities in terminals.

Please do not place baggage in the compartment underneath the bus without a company staff member present.

Do not offer cash or monetary gifts to employees for baggage assistance. Baggage fees may be paid during ticket purchase, at a Peter Pan ticket counter or by contacting Customer Care.

Please report anyone requesting money for baggage assistance who cannot display a company employee ID.

Transferring Bags

Customers are responsible for transferring their own bag(s) from one coach to another during a transfer. Baggage assistance is available upon request to drivers and terminal staff for transfer of baggage from coach to coach during a transfer or from a ticketing counter to the gate (where staff are available). Special handling ID tags may be available at ticketing counters for customers who require assistance with their baggage.

All bags are subject to search including at terminals and on buses.

Baggage Allowances

Each ticketed passenger may bring one small carry-on bag, up to 25 pounds, at no additional charge. The bag must fit under your seat or in the overhead compartment.

Stowed bags placed underneath the coach are subject to baggage fees. Peter Pan Plus Flex Fare includes one stowed bag at no additional charge.

Additional baggage is limited to three additional items, subject to space availability and baggage guidelines. Children under two years of age do not have a baggage allowance.

Baggage Fees

  • First stowed bag: $3.00, or included at no additional charge with Peter Pan Plus Flex Fare.

  • Each additional stowed bag: $10.00.

Baggage Guidelines

Baggage cannot exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height). Bicycles (see below for more information on traveling with a bicycle), skis and ski poles must be packed in wood, canvas or other substantial containers, and securely fastened; these items should not exceed 50 pounds. Bicycles and other large items will be allowed dependent to space availability.

Baggage Claims

Peter Pan does not assume liability for misplaced/damaged baggage. If a customer wishes to file a claim for misplaced or damaged baggage/items, baggage claims must be made online or by calling 800-343-9999 x 1353 within 30 days from the time the customer arrived at their destination to which their ticket specified.

For damaged baggage/items, Peter Pan Bus may open baggage to inspect the apparent damage. We will need the following items to submit the baggage claim (additional items may be required):

  • Your contact information and valid photo ID

  • Description and value of the misplaced/damaged item(s)

  • Your ticket confirmation number and ticket receipt

  • Statement as to how the baggage was lost/damaged

  • Photos/proof of damages

Baggage Policies

1. General

Peter Pan will only transport baggage belonging to a passenger who has purchased a ticket and is traveling on the same coach as the baggage.

Each passenger may bring one small carry-on bag, up to 25 pounds, at no additional charge (“Permitted Baggage”). The carry-on must fit under the seat or in the overhead compartment.

Stowed baggage costs $3.00 for the first item and $10.00 for each additional stowed bag. Peter Pan Plus Flex Fare includes one stowed bag at no additional charge. Additional baggage is limited to three additional items, subject to space availability.

All baggage must meet Peter Pan’s size, shape, weight and storage requirements. Children under two years of age do not have a baggage allowance.

Peter Pan does not check baggage or provide baggage receipts. Passengers requiring baggage assistance should speak with Peter Pan staff or the bus operator.

2. Passenger Responsibilities

Peter Pan is not responsible for, and assumes no liability for, any baggage, personal property, and other belongings, or the contents thereof (“Passenger Belongings”) carried on a Coach by a passenger or stowed by passengers in the baggage compartments of the Coach. Passengers are expected to keep their personal belongings, especially valuables such as cell phones, tablets, and laptops, in their possession at all times while travelling. All belongings stowed in Coach baggage compartments must be retrieved by Passengers promptly upon arrival at the destination terminal, and passengers are responsible for transferring their baggage to another bus during a transfer, if applicable. Peter Pan recommends that passengers refrain from stowing or bringing anything of value on the Coach. Please also note certain items are not accepted for carriage as explained in the Prohibited Items section below.

3. Lost and Found Policy

Peter Pan is not responsible for any passenger belongings left on the coach, in any terminal, or on a charter stay. Passengers are responsible for removing and maintaining control of their own belongings at all times.

If we are able to find an item left behind, Peter Pan will make commercially reasonable efforts to either store and make the item available to the passenger for pick-up at one of its major hub terminals, or ship it to the passenger at the passenger’s expense upon request.

Any unclaimed personal belongings will be held for a maximum of 14 days, at which time Peter Pan reserves the right to dispose of or donate the item(s) to a local charity.

4. Important Disclaimers

Peter Pan and its staff and operators are not responsible for the safe and secure transport of baggage over any routes or transfers. Peter Pan expressly disclaims liability on behalf of itself and its staff and operators for any lost, stolen, or damaged baggage or other personal belongings, and for any injuries to a passenger or passengers caused by or resulting from the falling or shifting of baggage while in transit.

Additionally, Peter Pan is not responsible for, and expressly disclaims liability for, passengers traveling outside of Peter Pan’s service network, connecting to/from other carriers, or if checking baggage for transportation over the lines of other carriers, subject to any responsibility as may be imposed on Peter Pan by law or by its agreements with other carriers with respect to baggage of those passengers.

5. Prohibited items and Activities

The following items are not permitted on any Coaches and are prohibited from all baggage (both carry-on and baggage stored in the bus baggage compartment):

  • Acids

  • Alcoholic beverages or liquor (including beer, ale and wine)

  • Ammunition

  • Animals, pets (with exceptions described in Section 6 below)

  • Articles exceeding baggage size limitations

  • Backpacks, baggage or other items with attached or protruding articles

  • Batteries containing liquid acids

  • Combustible liquids

  • Corpses or ashes of cremated corpses

  • Cylinders containing compressed gases

  • Explosives

  • Films – flammable

  • Firearms, all types

  • Fireworks

  • Flammable items

  • Furniture

  • Gases

  • Hazardous (dangerous) articles

  • Illegal drugs, including but not limited to non-prescription drugs for recreational use prohibited by the states in which the Coach is traveling

  • Live fish, poultry, reptiles

  • Matches, strike-anywhere

  • Materials that have a strong or disagreeable odor

  • Merchandise for sale to other passengers in a terminal or on a Coach

  • Phonograph records

  • Poisons

  • Radioactive materials

  • Television sets

  • Weapons (includes toy and replica weapons)

6. Smoking and Alcohol Consumption

Peter Pan prohibits smoking of any kind, and the use of tobacco, marijuana and THC products, drugs, and alcohol on any of its coaches, including but not limited to any use of electronic simulated smoking materials, e-cigarettes, vapes, marijuana flower, edibles, and other products, and smokeless cigarettes.

Passengers are not permitted to bring alcoholic beverages, drugs, or any of the aforementioned tobacco or marijuana products of any nature on board a coach.

7. Valuables

The following items are prohibited from baggage stored in the bus baggage compartments – these items should only be stored in carry-on baggage and kept in the possession of a passenger at all times:

  • Jewelry

  • Laptop computers

  • Money

  • Passports

  • Perishable items, including foodstuffs

  • Prescription medication (doctor prescribed)

8. Traveling with Pets

  • Passengers traveling with a permitted pet must add the pet during ticket purchase and pay a $15.00 fee per pet. One pet is permitted per passenger.

    • Only cats and small dogs are permitted.

    • Pet owners must provide a carrier. The combined weight of the pet and carrier may not exceed 25 pounds.

    • Carriers must be leakproof and well ventilated, with maximum dimensions of 19 inches long × 14 inches wide × 10.5 inches high.

    • The carrier must allow the pet to stand, turn around and lie down naturally.

    • Pets must remain completely inside the carrier throughout the trip. The carrier must be placed under the seat.

    • Pets must be at least eight weeks old and remain under the passenger’s control.

    • Pets must be odorless, harmless and non-disruptive and require no attention during travel.

    • Peter Pan reserves the right to refuse or remove pets that violate its policy.

    • A pet carrier counts as the passenger’s carry-on bag.

9. Traveling with a Bicycle

Bicycles are transported subject to space availability. Unpackaged bicycles may be placed in the luggage compartment and must be stored so they do not come into contact with other luggage.

Bicycle boxes are not available for purchase at terminals or agencies. If space is unavailable, passengers may purchase a bicycle box for the current schedule or try the next available schedule.

Packaged and unpackaged bicycles count toward your stowed baggage allowance and are subject to applicable baggage fees. Peter Pan Plus Flex Fare includes one stowed item at no additional charge.

Peter Pan is not responsible for damage to packaged or unpackaged bicycles.