Ticket, Seating and Boarding Options

Ticket Options

Standard E-Ticket: Enjoy flexibility with Peter Pan’s Standard Ticketing and its first-come, first-served general boarding. Travelers wishing to leave a bit earlier or stay a bit longer don’t have to worry about rushing around to get to the bus station.

Standard tickets are valid for the entire day. Customers can get aboard any other bus on the same day without having to purchase a new ticket! Standard Tickets can also easily be upgraded to Priority Seating at ticket counters.

Reserved Boarding E-Ticket: A premium ticket guaranteeing a seat on a specific schedule, date and time of departure (Presently available for select cities only.)

Priority Boarding Ticket: An upgraded ticket allowing for boarding before Standard/General ticketed passengers.

E-Ticket Terms and Conditions

Printed E-Ticket, containing barcode, must be presented to driver for travel.
Each passenger traveling must have a printed E-Ticket, containing a barcode.
E-Tickets are special fare tickets, available for online purchases only.
E-Tickets are valid for date and schedule selected at time of purchase. Customers must show a valid photo ID (matching passenger name on E-Ticket .)
E-Tickets are non-refundable/non-exchangeable.
E-Tickets are not a reservation; passengers will be boarded on a first come, first served basis.

Tickets by Mail

Standard Tickets may be conveniently purchased in advance,on our website, for select routes, or they may be purchased over the phone with a Customer Service Representative and mailed directly to your home.

Tickets By Mail On Line: Available on our website for select destinations only. Tickets are sent first-class mail as you order them, however, please allow 5-7 business days between the date of purchase and the date of departure to receive your tickets.

Ticket By Mail Phone Orders: Customers who call our toll free number (800) 343-9999 and pay with a major credit card may have tickets mailed anywhere in the United States. Tickets are sent first-class mail as you order them, however, please allow 5-7 business days between the date of purchase and the date of departure to receive your tickets.

May be purchased for one-way or round trip travel. One way tickets are valid for 90 days from date of purchase
Round Trip tickets are valid for 1 year from date of purchase
Peter Pan accepts Visa, MasterCard and American Express cards issued in the U.S. only. Some (but not all) debit cards are accepted
Tickets cannot be mailed until charges have been confirmed
Tickets cannot be mailed to locations outside the United States
A Ticket By Mail is not a reservation – plan to arrive at terminal one-hour prior to departure
Tickets By Mail are subject to refund and cancellation restrictions. Please confirm these restrictions prior to purchasing the ticket
Tickets By Mail are sent to you via standard first class mail, but may be ordered by Priority mail for an additional cost

Tickets by Phone or In Person

Standard tickets may be purchased at the terminal. Peter Pan has over 50 convenient ticketing locations for bus travel that are available during their normal business hours. Some locations are open 24 hours a day. Please see our Bus Terminal listing for hours of operation.

In addition to standard ticket fares, refundable and non-refundable tickets, discounted, advanced fare and PTO’s (See Pre-paid Ticket Order) are available from many terminals and agencies.

E-Ticket Fares are not available at ticket counters or agencies.

Econo Fares are discounted fares, and as such, they are day and schedule specific and non-refundable. To change the day or time of travel, the ticket can be reissued for a fee at most terminals.

Flex Fares are standard fares, and as such, they are valid for any day and schedule within the validity period.

These tickets are refundable. One-way Flex tickets are valid for ninety days, while round-trip Flex tickets are valid for one year. Tickets can be purchased using U.S. dollars, major credit cards and some debit cards. For your security, a valid photo ID may be asked for during time of purchase.

Pre-Paid Ticket Orders:

Looking to purchase a ticket for someone else to travel from a different location? We make it easy with two convenient methods…

PTO (Prepaid Ticket Order) can be purchased at your local terminal and is transferred from one bus station to the other, under the following criteria:

The buyer pays a non-refundable service charge at time of purchase, regardless of number of tickets purchased.
Tickets may not be sent outside the U.S.
Both stations must be open at the time of transaction and ticket pick-up.
Buyer and recipient should allow three hours from time of purchase to departure time to complete the transaction.
Appropriate ID or a password is required to pick up the ticket.
Only the purchaser may cancel the ticket or apply for a refund (if the tix is refundable).
The recipient has 10 days from purchase to pick up the ticket.
The purchaser may also send with the ticket a cash advance up to one-half of the ticket price (cash advance not to exceed $50). There is an additional service charge for cash advances.

PTO’s are also available for purchase on select routes by contacting our Sales & Information Center at 800-343-9999 between 8:00am and 7:00pm daily.

The buyer pays a non-refundable service charge at time of purchase.
Station must be open at the time of transaction and ticket pick-up.
Buyer and recipient should allow two hours from time of purchase to departure time to complete the transaction.
Appropriate ID or a password is required to pick up the ticket.
Only the purchaser may cancel the ticket or apply for a refund (if the ticket is refundable).
The recipient has 10 days from purchase to pick up the ticket.

These services are not available for all routes and locations. For your security, a valid photo ID may be asked for during time of purchase.