Ticket, Seating and Boarding Options

Ticket Options

Standard E-Ticket: Enjoy flexibility with Peter Pan’s Standard Ticketing and its first-come, first-served general boarding on any Non-Express schedule. Travelers wishing to leave a bit earlier or stay a bit longer don’t have to worry about rushing around to get to the bus station.

Standard tickets are valid for the entire day. Customers can get aboard any other bus on the same day (except Express Service Schedules) without having to purchase a new ticket! Standard Tickets can also easily be upgraded to Priority Seating at ticket counters.

Reserved Boarding E-Ticket: A premium ticket guaranteeing a seat on a specific schedule, date and time of departure (Presently available for select cities only.)  Reserved seat passengers must arrive no later than 15 minutes prior to scheduled departure to assure a seat on that schedule.

Priority Boarding Ticket: An upgraded ticket allowing for boarding before Standard/General ticketed passengers.

E-Ticket Terms and Conditions (Tickets purchased online at PeterPanBus.com)

• E-Tickets are Non-Refundable /non-exchangeable
• E-Tickets are subject to a fee if valid for an exchange
• Printed E-Ticket must be presented to driver for travel
• Each passenger traveling must have a printed valid E-Ticket
• Passengers must show a valid Photo ID (matching name on e-ticket)
• E-Tickets are special fare tickets available for on-line purchase only
• E-Tickets are valid for date and schedule selected at time of purchase
• E-Tickets are only valid for the origin/destination and direction specified on ticket
• No Further Discounts may be applied
• Reserved E-Tickets will be boarded first
• A Standard E-Ticket is not a reservation; passengers will board on a first come, first served basis

Special Note: E-tickets are protected from fraud; Tickets must not be reproduced or altered in any way. Peter Pan Bus Lines reserves the right to refuse travel to any person presenting a fraudulent ticket for travel and may be subject to further legal action as defined by law.

If Your E-ticket is Not Accepted

If your ticket is not accepted for travel and you do not agree with the reason why a ticket was not accepted for transportation, you should ask to be directed to a customer service representative to help resolve the matter. If a customer service representative is not immediately available, contact the 800 number no later than 24 hours from the time transportation was denied.  Telephone customer service is available between the hours of 8:00 AM and 5:00 PM Monday through Friday, 9:00 AM to 1:00 PM on Saturdays, and between 9:00 AM and 5:00 PM on Sundays.

Tickets Purchased In Person/Terminals or Agencies

Standard tickets may be purchased at the terminal. Peter Pan has over 50 convenient ticketing locations for bus travel that are available during their normal business hours. Some locations are open 24 hours a day. Please see our Stations and Stops listing for hours of operation.

In addition to standard ticket fares, refundable and non-refundable tickets, discounted, advanced fare and PTO’s (See Pre-paid Ticket Order) are available from many terminals and agencies.

E-Ticket Fares are not available at ticket counters or agencies.

Econo Fares are discounted fares, and as such, they are day and schedule specific and non-refundable. To change the day or time of travel, the ticket can be reissued for a fee at most terminals.

Flex Fares are standard fares, and as such, they are valid for any day and schedule within the validity period.

These tickets are refundable. One-way Flex tickets are valid for ninety days, while round-trip Flex tickets are valid for one year. Tickets can be purchased using U.S. dollars, major credit cards and some debit cards. For your security, a valid photo ID may be asked for during time of purchase.

Pre-Paid Ticket Orders:

Looking to purchase a ticket for someone else to travel from a different location? We make it easy with two convenient methods…

PTO (Prepaid Ticket Order) can be purchased at your local terminal and is transferred from one bus station to the other, under the following criteria:

• The buyer pays a non-refundable service charge at time of purchase, regardless of number of tickets purchased.
• Tickets may not be sent outside the U.S.
• Both stations must be open at the time of transaction and ticket pick-up.
• Buyer and recipient should allow three hours from time of purchase to departure time to complete the transaction.
• Appropriate ID or a password is required to pick up the ticket.
• Only the purchaser may cancel the ticket or apply for a refund (if the ticket is refundable).
• The recipient has 10 days from purchase to pick up the ticket.
• The purchaser may also send with the ticket a cash advance up to one-half of the ticket price (cash advance not to exceed $50). There is an additional service charge for cash advances.

PTO’s are also available for purchase on select routes by contacting our Sales & Information Center at 800-343-9999.

• The buyer pays a non-refundable service charge at time of purchase.
• Station must be open at the time of transaction and ticket pick-up.
• Buyer and recipient should allow two hours from time of purchase to departure time to complete the transaction.
• Appropriate ID or a password is required to pick up the ticket.
• Only the purchaser may cancel the ticket or apply for a refund (if the ticket is refundable).
• The recipient has 10 days from purchase to pick up the ticket.

These services are not available for all routes and locations. For your security, a valid photo ID may be asked for during time of purchase.